Rubbish Removal Crystal Palace Service Terms and Conditions
These Terms and Conditions govern the provision of rubbish removal and waste collection services by Rubbish Removal Crystal Palace. By making a booking, confirming a quotation, or allowing our operatives to commence any service, you agree to be bound by these terms. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to the business trading as Rubbish Removal Crystal Palace that provides rubbish removal and waste collection services.
1.2 "Customer", "you" and "your" refer to any individual, business, landlord, tenant, organisation or other entity that requests, books or uses our services.
1.3 "Services" refers to any waste collection, rubbish removal, bulky waste clearance, garden waste removal, household or commercial clearance, recycling, or associated work carried out by us.
1.4 "Site" means the property, premises or location where the Services are to be performed.
1.5 "Waste" means the rubbish, refuse, junk or other materials that you ask us to remove and that we agree to collect, subject to these terms and applicable law.
2. Scope of Services
2.1 We provide rubbish removal and waste collection services on a one-off or recurring basis within our operational area, including the Crystal Palace locality and surrounding districts, as determined by us from time to time.
2.2 The Services typically include the loading of Waste from the Site onto our vehicle, transportation, disposal or recycling at a licensed facility, and reasonable sweeping of the cleared area, unless otherwise agreed.
2.3 We reserve the right to refuse to remove any items that we reasonably believe to be hazardous, illegal, unsafe to handle, or not in accordance with relevant regulations or permits.
2.4 Any timescales, arrival windows or completion dates provided are estimates only and are not guaranteed, although we will make reasonable efforts to meet any agreed schedule.
3. Booking Process
3.1 You may book our Services via telephone, email, online enquiry or any method we make available. A booking is an offer by you to purchase Services in accordance with these terms.
3.2 We may provide an approximate quotation based on your description of the Waste, including type, volume, access and location. This quotation is indicative only and may be revised upon arrival at the Site following inspection.
3.3 A booking will only be deemed accepted when we confirm the appointment verbally, in writing or by commencing the Services, at which point a contract will come into existence.
3.4 You are responsible for ensuring that all information supplied to us during the booking process is accurate, complete and not misleading, including details of the Waste, the Site, access conditions and any relevant restrictions.
3.5 We may request photographs or additional information to assist with the quotation and planning. Any quotation remains subject to our assessment upon arrival and to these terms.
4. Access and Customer Responsibilities
4.1 You must ensure that we have safe, legal and reasonable access to the Site at the agreed time, including any necessary keys, codes, entry permissions or parking arrangements.
4.2 You warrant that you either own the Waste or have full authority from the legal owner to arrange its removal and disposal. You agree to indemnify us against any claim brought against us by a third party alleging lack of authority.
4.3 You must segregate and clearly identify the Waste to be removed. If there is any uncertainty about which items should be taken, you must be present to direct our operatives. We are not liable for removing items in error where they were not clearly identified.
4.4 You must notify us in advance of any fragile surfaces, concealed services, structural issues, or particular risks at the Site. We will take reasonable care but will not be liable for damage arising from pre-existing defects or undisclosed issues.
4.5 Children, pets and unauthorised persons must be kept away from working areas while our operatives are on Site for safety reasons.
5. Waste Types and Prohibited Items
5.1 We handle most general household, garden and commercial Waste, subject to volume, access and applicable regulations.
5.2 Certain items may incur additional charges or require special handling, such as mattresses, fridges and freezers, tyres, electrical items, or materials that must be processed separately in accordance with waste regulations.
5.3 We do not normally accept hazardous or specialist Waste, including but not limited to asbestos, clinical or medical Waste, chemicals, paint, oil, fuel, gas bottles, explosives, or any substance classified as hazardous under UK legislation, unless explicitly agreed in advance and arranged via licensed channels.
5.4 If prohibited items are mixed with general Waste without our prior knowledge, we may refuse to complete the collection, adjust the price to cover additional costs, or require you to remove the prohibited materials before we proceed.
6. Pricing and Payment Terms
6.1 Our charges are typically based on the volume and type of Waste removed, the labour involved, access conditions, and any disposal fees levied by waste facilities.
6.2 Unless otherwise agreed, prices quoted are exclusive of any additional charges for difficult access, excessive loading time, heavy materials, parking fees, congestion charges or tolls, which may be added where applicable.
6.3 Upon arrival, our operatives will confirm the final price based on an on-site assessment before starting work. If you do not agree with the revised price, you may decline the service without charge, provided no work has commenced and no specific call-out fee has been agreed.
6.4 Payment is due immediately upon completion of the Services, unless we have agreed alternative terms in writing in advance. We accept typical payment methods such as cash, debit or credit card, or bank transfer, as notified to you at the time of booking.
6.5 For business customers with agreed credit arrangements, invoices must be paid in full by the due date stated. We reserve the right to charge interest and recovery costs on overdue amounts in line with applicable legislation.
6.6 All prices are subject to any applicable taxes or charges that may be imposed from time to time by law.
7. Cancellations, Rescheduling and Failed Collections
7.1 You may cancel or reschedule your booking by contacting us during our normal working hours. We ask for as much notice as possible to avoid unnecessary call-outs.
7.2 If you cancel or reschedule with less than 24 hours notice before the agreed arrival window, we reserve the right to apply a reasonable cancellation or call-out fee to cover our costs.
7.3 If our operatives attend the Site at the agreed time and are unable to gain access, or you are not present where your attendance is required, or the Waste is not available for collection, this may be treated as a failed collection and a call-out charge may apply.
7.4 We may cancel or postpone the Service due to events outside our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases we will notify you as soon as reasonably practicable and offer a new appointment time.
8. Service Delivery and Performance
8.1 Our operatives will perform the Services with reasonable skill and care, in accordance with industry standards and relevant regulations.
8.2 We reserve the right to refuse to carry items where doing so would pose an unacceptable risk to health and safety, property, vehicles or equipment.
8.3 We will take reasonable steps to avoid damage to property when removing Waste. However, certain minor scuffs, marks or disturbances may be unavoidable particularly in tight spaces or where heavy items must be manoeuvred.
8.4 If you believe that any aspect of the Service has not been performed as agreed, you must notify us promptly and, in any event, within 48 hours of completion, providing details and supporting information where possible so we can investigate and respond.
9. Compliance with Waste Regulations
9.1 We will transport and dispose of Waste in accordance with applicable UK waste management and environmental regulations and, where required, under the authority of appropriate licences or registrations.
9.2 Waste collected from you may be reused, recycled, recovered or disposed of at licensed facilities, depending on its nature and the available options. Ownership of the Waste passes to us upon collection, subject to applicable law.
9.3 We may issue or complete documentation relating to the transfer of Waste where required. You must provide any information reasonably requested to ensure compliance with legal obligations.
9.4 You agree not to request that we dispose of Waste unlawfully or in breach of regulations. If we suspect any unlawful activity or misdescription of Waste, we may refuse or suspend the Services and, where appropriate, may report the matter to the relevant authorities.
10. Liability and Limitations
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
10.2 Subject to clause 10.1, we shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of goodwill arising out of or in connection with the Services.
10.3 Our total liability to you in respect of any claim arising out of the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable by you for the specific Service giving rise to the claim.
10.4 We are not liable for any loss or damage resulting from inaccurate information provided by you, lack of proper authority over the Waste, or your failure to comply with these terms.
10.5 We are not responsible for any items left inside cupboards, drawers, containers, or similar where we were not specifically instructed to empty or check them. You are responsible for ensuring that no items of value or importance are mixed with the Waste.
11. Complaints and Dispute Resolution
11.1 If you have a complaint about our Services, you should contact us as soon as possible with full details so that we can investigate and try to resolve the issue promptly.
11.2 We will endeavour to respond to complaints within a reasonable timeframe and may request further information or evidence to assist our investigation.
11.3 If a dispute cannot be resolved informally, either party may consider using alternative dispute resolution procedures or take such other legal action as may be available under English law.
12. Data Protection and Privacy
12.1 We may collect and process personal data about you for the purpose of handling bookings, providing Services, processing payments, and managing our relationship with you.
12.2 We will take reasonable steps to keep your information secure and to use it only for legitimate business purposes and as required by law.
12.3 By using our Services, you consent to our use of your data in accordance with applicable data protection legislation.
13. Changes to These Terms
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our operations, or the nature of our Services.
13.2 The version of the terms that applies to your booking will be the version current at the time the contract is formed, unless a change is required by law or regulatory authority.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the Services, including non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.
15.2 No failure or delay by us to exercise any right or remedy provided under these terms or by law shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations to another legal entity as part of a business transfer or reorganisation, provided that this does not materially affect your rights.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
